MSJ Off-Road Policies

At MSJ Off-Road, we pride ourselves on delivering high-quality, durable products to enhance your off-road experiences. Below are our key policies regarding warranties, returns, product use, and other essential details.

Warranty Policy

Our 1-Year Limited Warranty covers the following components of the MSJ Vanguard Camper:

  • Gas Struts
  • Side Panels
  • Latches
  • Locks

This warranty addresses any manufacturing defects or functional issues that occur under normal use. Please note that misuse or overly aggressive abuse of the product will void this warranty. Specifically, the warranty does not cover:

  • Damage caused by improper installation or using the camper for purposes beyond its intended design.
  • Unauthorized modifications or alterations made to the camper.
  • Damage from accidents, collisions, or neglect, including excessive force applied to panels, struts, or doors.
  • Environmental damage, such as rust or corrosion from exposure to chemicals or extreme weather conditions beyond normal off-road use.

To make a warranty claim, customers must provide proof of purchase and detailed information about the issue. If the damage falls within the warranty terms, MSJ Off-Road will repair or replace the affected part at no extra cost.

Sales Policy

All sales are final. Once an order is placed, no returns or refunds will be accepted, except in cases where the product is defective upon delivery and falls under our warranty coverage. Please ensure that all details, including custom specifications and vehicle measurements, are correct before purchasing, as custom orders are made specifically for your vehicle and cannot be returned or exchanged.

Product Usage Policy

The MSJ Vanguard Camper is designed for durability and rugged use in off-road environments. However, it is important to use the product as intended to ensure longevity. We recommend following these guidelines:

  • Adhere to the provided installation instructions.
  • Avoid excessive force on doors, gas struts, or side panels.
  • Regularly clean the camper and ensure that locks and latches are free from debris.
  • Take special care when using the camper in extreme weather conditions (e.g., extreme heat or cold).

Failure to follow these guidelines or intentional damage will void the warranty and may result in additional repair costs.

Shipping & Delivery Policy

We ship across the U.S., with delivery times depending on the location and customization options. Please be aware of the following estimated delivery timelines:

  • Standard Camper Orders: 120 days
  • Standard Shell Orders: 70 days
  • Custom Camper Orders: 120+ days

Please allow additional time for custom orders based on the complexity of modifications. Delivery times are estimates and may vary. MSJ Off-Road is not responsible for delays caused by third-party shipping carriers. Any damage occurring during shipping must be reported within 48 hours of receiving the product.

Liability Policy

MSJ Off-Road is not responsible for any personal injury, vehicle damage, or property damage resulting from improper installation or use of the MSJ Vanguard Camper. Customers are advised to follow all safety guidelines and use the product within its intended scope to prevent damage or injury.

Contact Us

For any questions regarding warranty claims, product concerns, or general inquiries, feel free to reach out to our customer support team. We’re here to assist you.

Thank you for choosing MSJ Off-Road. We are committed to providing top-notch products and customer service to support your off-road adventures!