Refund, Return and Cancellation Policy
Effective Date: July 11, 2026
This Refund, Return and Cancellation Policy applies to purchases made from MSJ Off-Road through our website, showroom, invoices, payment links, or other authorized sales channels.
Made-to-Order Campers, Toppers and Custom Products
Most MSJ Off-Road campers, toppers, shells, and configured products are made or ordered specifically for the customer's vehicle and selected configuration.
A $500 deposit may be used to reserve a production position. Unless otherwise stated in writing:
- The deposit is fully refundable for 48 hours after payment.
- After 48 hours, the deposit becomes nonrefundable because MSJ Off-Road may begin processing the order, reserving production capacity, confirming vehicle fitment, purchasing materials, or coordinating manufacturing.
- Customized, made-to-order, special-order, modified, installed, or vehicle-specific products are final sale once the 48-hour cancellation period has expired.
- Changes requested after an order has entered production may not be possible and may result in additional charges or delays.
- An order is not considered cancelled until MSJ Off-Road confirms the cancellation in writing.
Any remaining balance must be paid according to the customer's invoice or purchase agreement. Unless otherwise agreed in writing, the remaining balance is due before pickup, installation, delivery, or shipment.
Failure to pay the remaining balance or accept the completed product within the requested timeframe may result in storage fees, rescheduling fees, loss of the customer's production position, or cancellation of the order. Amounts already paid may be applied toward MSJ Off-Road's costs and damages to the extent permitted by law.
Estimated Lead Times
Production and delivery dates are estimates rather than guaranteed completion dates unless MSJ Off-Road expressly provides a written guaranteed date.
Lead times may be affected by manufacturing schedules, freight transportation, customs processing, component availability, weather, carrier delays, vehicle fitment questions, customer-requested changes, and other circumstances outside MSJ Off-Road's reasonable control.
If an order is delayed, MSJ Off-Road will communicate available information and provide the customer with any options required by applicable law.
Expedited or Priority Orders
Expedited, priority-production, rush, or special-handling fees are nonrefundable after the expedited service has been requested or production capacity has been reserved.
An expedited service reduces the estimated production timeline but does not guarantee a particular completion or delivery date unless expressly agreed to in writing.
Stocked Accessories and Uninstalled Products
Unused, uninstalled, regularly stocked accessories may be eligible for return within 30 calendar days of delivery or pickup.
To qualify for a return, the item must:
- Be unused, uninstalled, and in resalable condition;
- Include all original packaging, instructions, accessories, hardware, and components;
- Show no signs of installation, damage, modification, exposure to weather, or improper handling; and
- Be accompanied by proof of purchase.
The customer is responsible for return shipping unless the product was shipped incorrectly or arrived defective.
Original shipping, freight, delivery, installation, processing, and expedited-service charges are nonrefundable. Approved refunds may be reduced by return shipping costs, missing components, damage, or diminished product value.
A restocking fee of up to 20% may apply to eligible returns when permitted by law. MSJ Off-Road will disclose the applicable fee before accepting the return.
Nonreturnable Items
The following items are not eligible for return except where required by law:
- Made-to-order campers, toppers, shells, tents, racks, and vehicle-specific products;
- Custom colors, configurations, wiring, fabrication, modifications, or special-order components;
- Products that have been installed, assembled, drilled, wired, mounted, modified, or used;
Damaged, Defective or Incorrect Products
Customers should inspect products promptly at delivery or pickup.
Visible freight damage, missing items, or incorrect products must be reported to MSJ Off-Road within 48 hours of delivery. Reports should include:
- The customer's name and order number;
- Photographs of the product;
- Photographs of the packaging;
- A description of the issue; and
- Photographs of any freight-delivery paperwork.
Customers receiving a visibly damaged freight shipment should note the damage on the carrier's delivery receipt before signing. When damage appears severe, the customer should contact MSJ Off-Road before accepting or refusing the shipment whenever reasonably possible.
Do not discard packaging or arrange repairs before receiving instructions from MSJ Off-Road. Failure to preserve packaging or document freight damage may affect our ability to make a carrier claim.
Installation and Fitment
Customers are responsible for providing accurate vehicle information, including year, make, model, bed length, trim, modifications, racks, bed accessories, aftermarket equipment, and any known vehicle damage.
Products cannot be returned because of incorrect fitment resulting from inaccurate or incomplete information supplied by the customer.
If MSJ Off-Road made a verified fitment error based on accurate information supplied by the customer, MSJ Off-Road will work with the customer on an appropriate correction, repair, replacement, or other remedy.
Refund Processing
Approved refunds will normally be issued to the original payment method. Processing times vary by bank, payment provider, and financing company.
Financing charges, lender fees, transaction fees, or interest charged by a third-party financing provider are governed by the customer's agreement with that provider and may not be refundable by MSJ Off-Road.
Chargebacks and Payment Disputes
Customers agree to contact MSJ Off-Road and provide a reasonable opportunity to address an order concern before initiating a chargeback or payment dispute.
Submitting a chargeback does not automatically cancel an order or eliminate amounts properly owed under an invoice or purchase agreement.
How to Request a Return or Cancellation
Contact:
MSJ Off-Road
1815 W 1st Ave, Suite 130
Mesa, Arizona 85202
Email: support@msjoff-road.com
Phone: (520) 412-7021
Products sent to MSJ Off-Road without prior authorization may be refused.
Nothing in this policy limits any non-waivable right or remedy available under applicable law.