Shipping, Delivery, Installation and Warranty Policies

Shipping, Delivery and Pickup Policy

Effective Date: July 11, 2026

Order Processing

Stocked accessories are generally processed after payment and order verification. Made-to-order campers, toppers, shells, and customized products require a separate production period.

Current estimated lead times are displayed on applicable product pages or communicated during the ordering process. Camper lead times typically range from approximately 90 to 120 days, but actual timing may vary by configuration and production volume.

Lead times begin after MSJ Off-Road has received:

  • The required deposit or payment;
  • Complete and accurate vehicle information;
  • Approval of the customer's configuration, when applicable; and
  • Any additional information reasonably required to process the order.

Requested changes may restart or extend the estimated lead time.

Shipping Within the Lower 48 States

MSJ Off-Road currently offers free standard shipping on qualifying products to commercial or carrier-accessible destinations within the contiguous United States, unless a product page, quote, invoice, or written agreement states otherwise.

Free shipping may not include:

  • Residential delivery surcharges;
  • Liftgate service;
  • Limited-access locations;
  • Inside delivery;
  • Appointment fees;
  • Redelivery;
  • Address corrections;
  • Storage;
  • Remote-area surcharges;
  • Ferry service;
  • Installation; or
  • Other special freight services.

Any required special-service charges may be billed separately.

Certain small accessories, third-party products, oversized products, promotional items, or specially quoted orders may have different shipping terms.

Alaska, Hawaii, Canada and Other Destinations

Shipping to Alaska, Hawaii, Canada, or other locations may be available for an additional charge.

The customer is responsible for applicable duties, brokerage fees, import charges, taxes, customs expenses, remote-delivery fees, and other destination-specific costs unless a written quote expressly states otherwise.

Freight Delivery Requirements

Large campers, toppers, shells, and oversized products may ship by freight carrier.

The customer is responsible for:

  • Providing an accurate delivery address and telephone number;
  • Ensuring the destination can safely accommodate a commercial freight vehicle;
  • Being available for delivery appointments;
  • Providing appropriate equipment or sufficient assistance to unload the shipment unless liftgate service is included; and
  • Inspecting the shipment before signing the delivery receipt.

Delivery may be made to a freight terminal, commercial address, installer, residence, or another agreed location.

Carrier tracking and estimated delivery dates are provided as a convenience and are not guaranteed by MSJ Off-Road.

Freight Inspection and Damage

Before signing for freight, inspect the packaging and product for punctures, crushing, bending, tears, missing pieces, exposed components, or other visible damage.

Clearly write all visible damage on the carrier's delivery receipt. Writing “subject to inspection” by itself may not establish a freight claim.

Photograph the product, packaging, pallet, labels, and delivery receipt before unpacking whenever damage is suspected.

Report visible or concealed freight damage to support@msjoff-road.com within 48 hours of delivery. Keep all packaging until MSJ Off-Road confirms it may be discarded.

Delays

MSJ Off-Road is not responsible for delays caused by carriers, manufacturers, customs, port congestion, weather, natural disasters, labor interruptions, supply shortages, government actions, incorrect customer information, or other events outside our reasonable control.

When applicable law requires customer consent to a material shipping delay, MSJ Off-Road will request that consent or provide any other required option.

Pickup and Storage

Customers selecting showroom pickup will be contacted when the order is ready.

Products should be collected within 10 calendar days after notice unless another arrangement has been approved in writing. MSJ Off-Road may charge reasonable storage fees for products that are not collected within that period.

Risk of loss passes to the customer when the customer, the customer's representative, installer, or carrier takes possession of the product, except where applicable law provides otherwise.

Installation

Installation appointments are scheduled separately and are subject to shop availability.

Customers must arrive with a vehicle that is reasonably clean, safe to work on, and free of cargo or equipment that prevents installation. Undisclosed modifications, damaged beds, wiring issues, racks, toolboxes, coatings, bed accessories, or other conditions may require additional labor or rescheduling.

Additional work outside the quoted installation may require customer approval and additional charges.

Customers should inspect the installation before leaving and follow all maintenance, hardware-inspection, load, and use instructions.

Limited Warranty Policy

Effective Date: July 11, 2026

One-Year Limited Warranty

MSJ Off-Road warrants MSJ-branded campers, toppers, shells, and related products against defects in materials and workmanship under normal, intended use for one year from the original retail purchase date.

This limited warranty applies only to the original retail purchaser and is not transferable unless MSJ Off-Road agrees otherwise in writing.

What the Warranty Covers

Depending on the product and nature of the defect, covered components may include:

  • Structural workmanship;
  • Manufactured aluminum components;
  • Hinges;
  • Latches and locks;
  • Gas struts;
  • Side panels;
  • Doors;
  • Tent-related manufactured components;
  • MSJ-installed wiring or accessories; and
  • Other MSJ-supplied components determined to have a manufacturing or workmanship defect.

Coverage does not mean that every cosmetic variation or service concern constitutes a defect.

Available Warranty Remedies

After evaluating a valid claim, MSJ Off-Road may, at its option:

  • Repair the affected component;
  • Replace the affected component with a new, refurbished, or functionally equivalent component;
  • Supply replacement parts;
  • Authorize repair through an approved provider; or
  • Provide another remedy agreed to in writing.

The selected remedy will be based on the nature of the issue, product availability, customer location, safety considerations, and reasonable cost.

Unless required by law, the warranty does not automatically entitle the customer to a complete product replacement or refund.

Warranty Exclusions

This limited warranty does not cover:

  • Normal wear and tear;
  • Cosmetic variations that do not affect function;
  • Scratches, chips, fading, oxidation, surface corrosion, discoloration, or weathering;
  • Sealants, finishes, coatings, fabric, screens, weather seals, or other maintenance items after normal exposure and use;
  • Water intrusion caused by damaged, dirty, worn, improperly maintained, modified, or unsealed components;
  • Condensation;
  • Damage caused by accidents, collisions, rollovers, theft, vandalism, fire, flooding, hail, falling objects, or natural disasters;
  • Damage caused by aggressive off-road driving, high-speed impacts, jumping, overloading, improper load distribution, or exceeding published load limits;
  • Damage caused by improper installation, removal, transportation, storage, maintenance, repair, or modification;
  • Installation or modification performed by anyone other than MSJ Off-Road, except when authorized in writing;
  • Drilling, cutting, welding, rewiring, structural alteration, or use of incompatible accessories;
  • Failure to inspect or tighten mounting hardware;
  • Damage caused by the customer's vehicle, vehicle movement, frame flex, bed movement, aftermarket equipment, or preexisting vehicle conditions;
  • Commercial abuse, rental use, racing, competition, or use inconsistent with the product's intended purpose;
  • Travel expenses, lodging, towing, vehicle rental, lost income, loss of use, missed trips, or other incidental expenses;
  • Shipping damage that was not properly documented and reported;
  • Products sold as used, prototype, clearance, scratch-and-dent, or as-is, unless a written warranty expressly states otherwise; or
  • Third-party products covered by another manufacturer's warranty.

Third-Party Products

Products made by another manufacturer are generally covered by that manufacturer's warranty, if any.

MSJ Off-Road may assist the customer with a third-party warranty claim but does not expand, replace, or guarantee another manufacturer's warranty.

Maintenance Requirements

Warranty coverage may depend on reasonable maintenance, including:

  • Periodically checking mounting hardware;
  • Cleaning and inspecting seals, hinges, locks, and latches;
  • Checking gas struts and moving components;
  • Repairing damaged sealant or coatings promptly;
  • Keeping drains and water-management areas clear;
  • Following load ratings and installation instructions; and
  • Discontinuing use when a condition could cause additional damage.

The customer is responsible for preventing further damage after discovering a potential problem.

Making a Warranty Claim

Send claims to support@msjoff-road.com and include:

  • Customer name;
  • Order number or proof of purchase;
  • Vehicle year, make, model, and bed length;
  • Description of the issue;
  • Date the issue was discovered;
  • Photographs and video clearly showing the issue;
  • Photographs showing the complete installation; and
  • Information about modifications, accidents, repairs, or unusual use.

MSJ Off-Road may request additional information, inspection, return of a component, or evaluation by an approved service provider.

Do not perform repairs or incur costs expecting reimbursement without prior written authorization from MSJ Off-Road.

Shipping and Labor on Warranty Claims

During the warranty period, MSJ Off-Road will determine whether covered replacement parts, reasonable shipping, or authorized labor are included based on the circumstances of the claim.

Unauthorized labor, expedited shipping, travel, third-party diagnosis, removal, reinstallation, or related expenses are not reimbursable unless MSJ Off-Road approves them in writing beforehand.

Legal Rights

This limited warranty gives customers specific legal rights, and customers may have additional rights that vary by state.

Any limitation or exclusion in this warranty applies only to the maximum extent permitted by law. MSJ Off-Road does not disclaim any implied warranty that cannot legally be disclaimed or limited.

Contact:

MSJ Off-Road
1815 W 1st Ave, Suite 130
Mesa, Arizona 85202
support@msjoff-road.com
(520) 412-7021